User Research and Service Design Portfolio
My Work
I have always focused on designing for users, using empathy, compassionate listening, and respect for their needs. My portfolio showcases diverse work and includes:
Inclusive User research for the deaf and hard-of-hearing people to uncover their needs
Extensive Empirical research covering “physical place as an experience & a product”
Enabling an electrical manufacturing business to go digital, with design thinking
Building a service experience strategy for a real estate firm for an E2E customer journey
Shrotavya – bridging the gap for deaf people
An immersive qualitative and quantitative research explored the employment challenges that deaf and hard-of-hearing people face.
Physical space as an experience and a product
In-depth qualitative research exploring the emerging trend in India’s urban housing development.
Going digital for an electricals manufacturer
Discovering and defining the customer needs in the physical and digital world, using User Research and Design Thinking tools to enable and contribute to the company’s “Go Digital” vision.
Service experience for a real estate firm
Enabling the real estate company to identify and understand the customer needs using Research and Journey Mapping, combined with Service Design tools to empower a positive customer experience at all touchpoints.